THis book is perfect for what I was looking for. It is an excellent guide for creating a culture of Customer Service excellence. I recommend this book to anyone interested in improving customer service in their business.
So far so good, I have not yet finished this book, but so far it is a good read very readable, and easy to read with clear messages. It is US centric, and focussed on the US healthcare system which is not always relevant to the UK system but nevertheless has some messages that are transferable.
Buy Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence Now
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